Throughout my daily work at Leading Edge Training Solutions, a quote I always keep in mind is, “Our attitude toward life determines life’s attitude towards us.” No matter the size of your business, excellent customer service attitude needs be at the heart of your business model if you wish to be successful. Although it can take extra resources, time, and money, excellent customer service can generate positive word-of-mouth, keep your customers happy and encourage repeat business.
Over the course of twelve years in the pharmaceutical sales and training industry, I have developed a unique skill set in the area of virtual training. My experience in sales, management, and adept training skills, combined with my passion for technology is why I feel Leading Edge Training Solutions LLC and I are perfect fit.
I am always looking for ways to help customers identify needs that Leading Edge Training Solutions LLC can help solve. The biggest challenge, but also the most rewarding in my day to day work, is establishing a customer service attitude that treats customers respectfully, provides timely follow up, handles concerns gracefully, understands customer needs, and exceeds customer expectations.
I graduated with honors and hold a bachelor’s degree in Communications Marketing from Delaware State University.
Most of my time is spent with my amazing wife and two children. When I am not with them you can find me working out, golfing or enjoying my love of independent films.